Jones Bank is committed to helping customers keep their personal information and money safe. Fraud is everywhere and fraudsters are getting better and more deceptive. It is important to protect your personal and business finances.

More information about using passwords to protect your devices and data

An infographic explaining the red flags of social engineering.


Passwords are the locks on your account doors.  You keep a lot of personal information in your online accounts, including your email, bank accounts, tax returns and more, so you want good protections in place.  Here are some ways to make sure your passwords are secure.

  • Make sure your password is long and strong. That means at least 12 characters.  Making a password longer is generally the easiest way to make it stronger.  Consider using a passphrase of random words so your password is more memorable, but avoid using common words or phrases.  If the service you are using does not allow long passwords, you can make your password stronger by mixing uppercase and lowercase letters, numbers and symbols.
  • Don’t reuse passwords you’ve used on other accounts.  Use different passwords for different accounts.  That way if a hacker gets your password for one account, they can’t use if to get into your other accounts.
  • Use multi-factor authentication when it’s an option.  Some accounts offer extra security by requiring something in addition to a password to log into your account. This is called multi-factor authentication.  The “something extra” you need to log into your account fall into two categories:
    • Something you have – like a passcode you get via an authentication app or a security key.
    • Something you are – like a scan of your fingerprint, your retina or your face.
  • Consider a password manager.  Most people have trouble keeping track of all their passwords. The longer and more complicated a password is, the stronger it is, but they can be more difficult to remember.  Consider storing your passwords and security questions in a reputable password manager.  Make sure to use a strong password to secure the information in your password manager.
  • Pick security questions only you know the answer to. If a site asks you to answer security questions, avoid providing answers that are available in public records or easily found online, like your zip code, birthplace or your mother’s maiden name.  Also don’t use questions with a limited number of responses that attackers can easily guess, like the color of your first car.
  • Change passwords quickly if there’s a breach.  If a company tells you there was a data breach where a hacker could have gotten your password, change the password you use with that company right away and on any account that uses a similar password.

Source:  Federal Trade Commission – Consumer Information

Reduce Your Risk for Fraud

It is very important to protect your bank accounts by following these tips and best practices.

  • We will never call you to request information you received via text or pressure you to reset your online banking password.
  • Don’t trust Caller ID, it can be modified to show any name.
  • Don’t provide your online banking log in credentials, one-time password, account number or personal information by email, text or phone call. Use one of our published phone numbers to call us to confirm the request is legitimate.
  • Don’t give information over the phone if you receive a call saying a transaction is cancelled, even if the caller claims to be with the bank. Once again, contact us at one of our published numbers to inquire about the transaction.
  • Don’t click on links in unsolicited emails or texts.
  • Don’t give an unsolicited caller remote access to your computer.

Protect your personal information! Sign up for Online Banking, Mobile Banking and Jones Bank Alerts to stay on top of your finances!